PILOT FAQ

Everything HR needs to understand the Benepets Pilot

  • Outline of the pilot flow, from HR confirmation to wallet activation. Clear steps with a simple sequence from start to finish.

  • Everything the HR team provides during the pilot: employee list format, contact point, and timing.

  • How employees open their Pet Wallets, use partner vendors, and view their balance during the pilot.

  • What is the Benepets Pilot Program?

    The pilot is a live run of the Benepets Pet Wallet with a defined group of employees. They receive monthly credits, can spend at partner vendors, and HR receives a summary of usage at the end of the period.


  • How long does the pilot run?

    The standard pilot runs for 60 days. Two monthly cycles give clear patterns in wallet use, vendor visits, and overall activity.


  • How many employees can join?

    300–800 employees would be ideal for the first cohort. The group can be one location, one division, or a cross-functional sample.

  • What does HR need to provide?

    HR shares:

    Name

    Work email

    Employee ID

    Chosen monthly credit per participant

    Target launch date

    Benepets uses this list to set up the Pet Wallets.



  • How does the Pet Wallet work during the pilot?

    HR funds a monthly credit for each participant. Employees use those credits at partner clinics, groomers, and food vendors. Payments run inside the Benepets system, without reimbursement forms or receipt uploads.

  • Which vendors are included in the pilot?

    Benepets prepares a list of clinics, groomers, and premium pet-care vendors in the pilot area. HR receives this list before launch and can review it with the team.

  • How do employees access their wallet?

    Each participant receives a welcome email from Benepets with login details. After login, they can see their monthly credit, vendor list, and payment screen.

  • Can employees add personal funds?

    Yes. Employees can do top-ups when a visit or purchase goes beyond the monthly credit.


  • What information does HR see during the pilot?

    HR receives aggregated views, such as:

    Enrollment and active use

    Total wallet spend

    Service categories (vet, grooming, food)

    Vendor activity totals

    Individual purchase details stay at employee level.


  • How are vendors paid?

    Transactions run through Benepets’ payment partner. Vendors receive automatic settlement after each completed payment.

  • How much time does HR need to set aside?

    Setup usually takes about one hour to confirm the employee list, monthly credit, and launch communication. Benepets handles vendor coordination and day-to-day employee queries.

  • What employee data does Benepets store?

    Benepets uses basic identification fields: name, work email, and employee ID. Payroll records and medical records are outside the system.

  • How is employee data protected?

    Employee records are stored in a secure cloud environment with controlled access. Transaction history stays inside the Benepets platform and is used for reporting and audit logs, not for external resale.

  • How soon can a pilot launch?

    The pilot can launch within two weeks after confirming the cohort, monthly credit amount, and vendor area.

  • What happens at the end of the pilot?

    Benepets delivers a closing report that includes:

    Adoption and usage levels

    Spend by service category

    Vendor activity

    Total Pet Wallet volume

    Rescue contribution total via the Benepets Foundation

    HR can then extend the pilot group, expand to more employees, or pause and revisit later.