Benepets USA

Pilot FAQs

hq@benepets.us

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FAQs

  • The pilot is a live run of the Benepets Pet Wallet with a defined group of employees. They receive monthly credits, can spend at partner vendors, and HR receives a summary of usage at the end of the period.

  • The standard pilot runs for 90 to 180 days days. Three to six monthly cycles give clear patterns in wallet use, vendor visits, and overall activity.

  • 200 to 800 employees would be ideal for the first cohort. The group can be one location, one division, or a cross-functional sample.

  • HR shares:

    Name

    Work email

    Employee ID

    Chosen monthly credit per participant

    Target launch date

    Benepets uses this list to set up the Pet Wallets.

  • HR funds a monthly credit for each participant. Employees use those credits at partner clinics, groomers, and food vendors. Payments run inside the Benepets system, without reimbursement forms or receipt uploads.

  • Benepets prepares a curated list of providers: veterinary care, pet food and supplies, grooming, and boarding. HR receives this list before launch and can review it with the team.

  • Each participant receives a welcome email from Benepets with login details. After login, they can see their monthly credit, vendor list, and payment screen.

Frequently Asked Questions

  • Yes. Employees can do top-ups when a visit or purchase goes beyond the monthly credit.

  • HR receives aggregated views, such as:

    Enrollment and active use

    Total wallet spend

    Service categories (vet, grooming, food)

    Vendor activity totals

    Individual purchase details stay at employee level.

  • Setup usually takes about one hour to confirm the employee list, monthly credit, and launch communication. Benepets handles vendor coordination and day-to-day employee queries.

  • Benepets uses basic identification fields: name, work email, and employee ID. Payroll records and medical records are outside the system.

  • Employee records are stored in a secure cloud environment with controlled access. Transaction history stays inside the Benepets platform and is used for reporting and audit logs, not for external resale.

  • Benepets delivers a closing report that includes:

    Adoption and usage levels

    Spend by service category

    Vendor activity

    Total Pet Wallet volume

    Rescue contribution total via the Benepets Foundation

    HR can then extend the pilot group, expand to more employees, or pause and revisit later.